Their Website
First things first, you will want to check out their website; how does it look? If their website is in need of serious makeover, then you might be a little wary of the service that they can provide. Similar indicators will come from looking at the functionality of the site: if you're frequently encountering "404 error pages" and broken links, it implies they aren't updating their site enough and let it fall into disrepair. If the company's website is accessible and functions to the purpose of the website then it's usually a good indication that they are a credible web design company.Portfolio
A client portfolio allows designers to show off their previous work to the rest of the world. Portfolios can be a great insight into what a designer's standard of work is like but it's also a way to determine whether your website goals match their principles. If there are examples of within the portfolio that look rather similar to each other, they've more than likely used template themes which lack customisation. Within the portfolio section, you can usually read the case study of each example; this feature on their website should give you a rough indication if they are suitable for your project.
Experience
When it comes to choosing a web design company, it's always a good thing to check how long they have been operating for. Usually if they've done business for over five years, they are an established business and have worked with a variety of clients. If you were to hire a web design company who are relatively new, there's quite a risk whether they can meet your customer needs, plus you aren't able to see much of their previous work and feedback from previous clients.Communication
Good communication between the web design company and yourself is essential, as you will want your new website to match your business objectives, brand identity and company values. Having regular discussions with them can make a positive impact on how the website is designed to your preferences. Your involvement is essential to ensure your website aligns with your requirements.Social media presence
Businesses who regularly use social media to promote their products, inform customers and create engaging content have seen astounding results; a study found out that 90% of businesses saw an increase in exposure and over half saw an increase in sales via social media. If the web design company doesn't have any social media platforms for you to be able to communicate with them, then it's unlikely that you can referrals and reviews from people you know and trust, that's why it's a great tool to see what their customers say about them.
Support
Ever purchased an online service before but didn't receive any additional support? When buying a website, you'd expect to receive support from the web design company so that the transition of maintaining it should run smoothly. This sometimes isn't the case and customers find that once they sign off on the project, communication can be limited. We like to go the extra mile so when your website goes live, our web developers will still be available to address any issues/queries that you may face and ensure that you're fully satisfied with your website.