Legal Requirements Contents
Distance Selling Regulations give protection to consumers who shop by phone, mail order, via the Internet or digital TV. The protection includes:
- The right to receive clear information about goods and services before deciding to buy;
- Confirmation of this information in writing;
- A cooling off period of seven working days in which the consumer can withdraw from the contract;
- Protection from credit card fraud.
- Identity of the supplier and address whereby payment is upfront.
- A description of the service
- The contract price inclusive of taxes
- Delivery Cost (if applicable)
- Payment and delivery arrangement
- Notification of the right of cancellation (reg 13 of these Regulations)
- The cost of the means of communication by which the contract is to be concluded (e.g. premium rate phone numbers)
- The period for which the terms are available
- Minimum duration of the contract, where it is not of one-off performance